Delivery & Returns

Production & Readiness

Production time depends on the service, quantity, file quality, material availability, finishing, revisions and current workload. For custom work, the expected schedule is confirmed after the complete specification is reviewed and approved.

Standard retail products are prepared for dispatch or collection according to current stock availability. Made-to-order products are not considered ready until production is complete.

Collection

Orders may be collected from SHARK in Tripoli after you receive confirmation that the order is ready. Please bring the relevant order or quotation details when collecting.

Delivery in Lebanon

Delivery can be arranged throughout Lebanon. Cost and timing depend on the destination, package dimensions, weight, handling requirements and project type. Online checkout is temporarily unavailable. Delivery charges and arrangements are confirmed with your quotation or order before dispatch.

Please provide an accurate delivery address and reachable phone number. Large, fragile or unusually shaped items may require special packaging or a dedicated delivery arrangement.

International Delivery

International shipping can be considered for selected products, architectural models and custom projects on request. Carrier availability, protective packaging, customs documentation, duties, insurance and transit risk are reviewed case by case before shipment.

Custom & Personalized Orders

Customized and made-to-order items are produced specifically for the approved customer specification and are generally not returnable for change of mind. This includes personalized gifts, custom signage, scale models, 3D-printed parts, laser-cut work and other bespoke production.

If the delivered item has a production defect or differs materially from the approved specification because of an error attributable to SHARK, contact us promptly with clear photographs and the order details so we can review the appropriate remedy.

Standard Retail Products

Return eligibility for non-custom retail products depends on the item, condition, packaging and applicable return policy. Products should remain unused and in their original condition while a return request is being reviewed. Do not send an item back before receiving return instructions.

Damaged, Incorrect or Missing Items

If an order arrives damaged, incomplete or incorrect, contact us as soon as possible. Include the order number, a description of the issue, photographs of the item and packaging, and any relevant delivery information. Depending on the circumstances, the solution may involve correction, repair, replacement, reprint or another appropriate remedy.

Applicable Rights

Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable consumer law.

Questions?

Email info@sharkshoplb.com or WhatsApp +961 70 440199 before dispatching a return or if you need a delivery quotation.