Privacy Policy

SHARK Limited Partnership respects the privacy of customers, website visitors and people who contact us about our products and services. This policy explains the personal information we may collect through sharkshoplb.com and how we use it.

Who is responsible for your information

SHARK Limited Partnership
Tripoli, Rashid Rida St, Nouri Bldg., Lebanon
Phone: +961 6 440199
WhatsApp: +961 70 440199
Email: info@sharkshoplb.com

Information we may collect

Depending on how you use the site, we may collect your name, email, phone number, company information, billing and delivery details, account information, quotation details, project specifications, uploaded files, artwork, CAD files, 3D models, cloud-storage links, messages and technical information needed for website operation and security.

How we use the information

We use personal information to answer enquiries, prepare quotations, review files, process and support orders, operate website accounts and checkout, arrange delivery, keep appropriate business records, protect the website against misuse and send requested marketing or newsletter communications.

Uploaded project files

Files and project information you upload or share are used to review, quote, prepare and produce the requested work. Please avoid sending personal or confidential information unrelated to the project. External links shared through Google Drive, Dropbox, WeTransfer or similar services are also subject to those providers’ own terms and privacy practices.

WooCommerce and service providers

The website uses WordPress and WooCommerce for catalogue, account, cart and checkout functions. We may also use hosting, email, security, backup, delivery, payment and technical service providers where necessary to operate the website and fulfil orders. We share only the information reasonably required for the relevant service.

Payments

Available payment methods may change as the online store develops. If a third-party payment provider is used, the information required by that provider may be processed under its own privacy and security terms. SHARK does not intentionally request full payment-card details through ordinary contact or quote forms.

Cookies

Essential cookies may be used for login, cart, checkout, security and website preferences. If optional analytics or advertising tools are enabled, the relevant cookie and consent settings should be used.

Marketing

If you subscribe to updates or otherwise request marketing communication, we may use the contact information you supplied for that purpose. You may ask us to stop marketing messages at any time.

Retention and security

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, legal obligations, dispute handling and security. We take reasonable organisational and technical measures to protect personal information, although no internet transmission or storage system can be guaranteed completely secure.

Your rights and requests

Subject to applicable Lebanese law, you may have rights concerning personal data held about you, including access, correction, updating, completion or deletion where applicable. To make a request, email info@sharkshoplb.com.

Children

The online store and quotation forms are intended for ordinary commercial and consumer transactions. Where a parent, guardian, school or teacher submits information relating to a minor for a legitimate project, unnecessary personal information about the child should not be shared.

Changes to this policy

We may update this policy as the website, services or legal requirements change. The version published on sharkshoplb.com is the current website policy.